Hello computer CC computer techs. I loged on my home PC on Saturday, typed in my password, clicked on 'E' and got a message 'this page cannot be displayed'. I called my internet service provider, they walked me through some changes regarding the Antivirus program. I went through four different technicians and still can't get any internet service.   I keep getting the same message - 'this page........etc.


Can anyone help?   

Well, a couple questions first:

Is your virus software up-to-date?  Or hasn't it been updated in while?

If you are using Windows, did you install Windows Defender?

If your virus protection isn't updated, it does little good, because new viruses are invented every day, and your virus protection only protects you from viruses that existed before the last time you updated it.

Here is a link to Windows Defender.  Not sure if you can save it on a CD on one computer and then install it from a CD to another.  You might have to use this after you fix your computer to prevent more errors.

Do you have Firefox?  If so, what version?  And have you tried that instead of Internet Explorer (IE) (the "E").  This would tell us if it was an IE problem or some other problem.

Did you install anything, download anything, or visit any suspicious webpage before it stopped working?

Do all web pages show like that, or just the first page that comes up by default?

Hey, thanks all. We had no internet service on the job for the past day and a half. It just came back on.

Weezie, Scott, I don't really know much about DSL or high speed. I think it's DSL. I'll re-open my account and see what happens. If I have to re-new the anti-virus thingamagoo, I'll do so.

Thanks heaps.